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With a turnover of over €11 billion, the Group’s activities generate significant impacts on the country in terms of Gross Domestic Product, tax revenues, employment and household income. These impacts are the effect of the involvement of many local companies - many of them small and medium-sized - in the supply chain and investment activities in Italian companies and government bonds. Supporting both public and private actors, Poste Italiane contributes to the development of the entire national economy.

Activities and operating segments

Presentation of the Organization

In line with the strategic guidelines set out in the Deliver 2022 Strategic Plan, the Group’s activities are divided into four Strategic Business Units (also referred to as operating segments in Poste Italiane’s financial statements): Mail, Parcels and Distribution; Payments, Mobile and Digital; Financial Services; Insurance Services.

These Strategic Business Units are supported by two distribution channels for retail customers, on the one hand, and business and Public Administration customers, on the other. These channels operate alongside a series of corporate functions responsible for policy, governance, controls and the provision of business process support services.

Strategic Business Units

The Mail, Parcels and Distribution SBU also includes the activities of the distribution network and the activities of Poste Italiane SpA corporate functions that provide services to BancoPosta RFC and the other segments in which the Group operates.

The Payments, Mobile and Digital SBU includes the activities of PostePay SpA and the mobile telecommunications services of the associate FSIA Investimenti.

The Financial Services SBU includes the activities of BancoPosta RFC, BancoPosta Fondi SpA SGR, the associate Anima Holding SpA and Poste Tributi ScpA in liquidation.

The Insurance Services SBU refers to the activities carried out by the Poste Vita Group.

Territorial network

Presentation of the Organization


  • Post Office Network

    Post Office Network

    The Post Office Network function manages the commercial front end for the Private Customer and SME segments and is in charge of the Post Office network and area and branch offices covering the entire country.

    Macro Areas, Branches and Post Offices
      31 December 2019 31 December 2018
      Category Personnel Category Personnel
    Post Office Network Macro areas 6 621 6 854
    Branch offices 132 4.386 132 3.715
    Post offices 12.809 53.002 12.812 55.231

    The changes in the workforce of the Post Office territorial network derive from the implementation of the new organisational model introduced for the supervision of Small Business customers and deriving from theFramework Agreement on reorganisation processes signed with the Labour Unions on 8 March 2019, with which the continuation of the Territorial Business Transformation project was presented, the objective of which is to define a territorial operating model, adapted to the new business objectives and supported by leaner and more effective processes, while guaranteeing business continuity and quality of service to the end customer. Organisational interventions were also carried out to increase the effectiveness of the sales force dedicated to the Small Business segment. The new organisational model shared with the Labour Unions in October and adopted from November 2019, provides for the specialisation of consultants in the Financial and Mail, Parcels and Distribution sectors.

    Macro Areas Post Office Network
    Geographical Distribution of Post Offices and Branches
  • Business and Public Administration

    Business and Public Administration

    The Business and Public Administration function of Poste Italiane guarantees the commercial supervision and sale of the Group’s products and services for businesses and the Central and Local Public Administration through the following organisational model:


    • central controls aimed at ensuring the coordination of territorial commercial action for the various business sectors;
    • central controls dedicated to strategic and high-value customers, such as the Central Public Administration (PAC) and TOP Executives;
    • central control dedicated to high value customers in the e-commerce segment;
    • an interface function towards the competent structures in the Post Office Network regarding the marketing of financial and insurance products/services for the relevant segment;
    • functions dedicated to commercial support activities, both at central and territorial level.
    Macro Areas Business and Public Administration
    Number of resources Business and Public Administration 31 December 2019 31 December 2018
    North-western Area 302 194
    North-eastern Area 120 76
    North Central Area 202 119
    Central Area 122 78
    Southern Area 140 84
    Central Structures 28 30
    Total 914 581

    The digital web and app channels provide access to online services for 20.8 million retail users (17.6 million at 31 December 2018) and operate as both direct sales and after-sales channels. The daily average of web and app users was about 2 million (1.5 million average daily users in 2018).

  • Logistics network

    Poste Italiane’s logistics network

    The Group’s mail and parcel services are provided through 2 integrated and synergistic logistics networks in order to maximize the value of the various assets that characterize them: the postal logistics network for the management of mail, now evolved to allow the management of small parcels delivered by letter carriers and the parcel logistics network which, by taking advantage of the SDA Group’s express courier assets, is also able to handle all types of parcel.

    The organisational model for the postal logistics network consists of 6 Logistics Macro Areas, which handle all stages of the value chain: acceptance and collection, outbound sorting, transport, inbound sorting and delivery. This model makes it possible to simplify the decision-making chain.

    The postal logistics network value chain
    The postal logistics network value chain
    Macro Areas for Logistics

The impacts generated

Presentation of the Organization

Poste Italiane’s business activities, in addition to generating direct impacts (i.e. closely linked to the Company’s economic activity), requires the purchase of goods and services produced by other companies (generating indirect impacts) and allows families who have received income thanks to the work done for the Group and its suppliers to purchase new goods and services (generating induced impacts).
The impacts generated by Poste Italiane on the supply chain concern the entire national territory and significantly involve small and medium-sized Italian companies.

The process of creating Poste Italiane’s economic value

In 2019, the Group’s operations carried out to produce and deliver goods and services through the use of productive factors had direct, indirect and induced impacts on the Italian economy amounting to approximately €12.5 billion in terms of GDP and €2.1 billion in terms of tax revenue. It may also be estimated that a total of 189 thousand workers have been involved along the production chain. The use of this workforce entails the distribution of income to workers, for a total of €7.5 billion.

Impact - Effect - Multiplier
  • Territorial Areas impacts

    Impacts generated in individual Territorial Areas

    The impacts arising from the activity of Poste Italiane’s suppliers are distributed throughout Italy. The result is an economic boost and an increase in employment for the whole country.

    Impacts generated in individual Territorial Areas
    # Territorial Area
    (€/000, n.)
    Image removed. Image removed. Image removed.
    1 North-western Area 1,012,010 16,324 434,714
    2 North-eastern Area 128,478 2,153 54,882
    3 North-central Area 131,940 1,976 50,865
    4 Central Area 596,709 9,664 250,368
    5 Southern Area 159,625 2,719 68,613
    6 Sicily Area 54,187 1,020 31,513
  • Impacts of Italian SME suppliers

    Impacts of Italian SME suppliers

    Small and Medium Enterprises are a precious resource, in collaboration with Poste Italiane, in the creation of shared value in the national production chain. In 2019, the Group purchased goods and services from over 2,300 SMEs for a total value of €1.2 billion (48% of total purchases from Italian suppliers)

    Impacts of Italian SME suppliers

Value distribution

Presentation of the Organization

The economic value created in 2019 amounts to over €11 billion.

More than 86% of the wealth produced by the Company was distributed to its stakeholders. In particular, employees and suppliers are among the stakeholder categories that benefit most from the wealth produced by the Company, accounting respectively for 58.2% and 28.5% of the total value distributed.


Distribution of economic value genarated
Breakdown of economic value distributed