Live together

People development

People development

Solidarity holidays and parental leave by hour

Solidarity holidays and parental leave by hour

Two agreements were signed in September 2019. The first provides, on an experimental basis for the year 2020, that workers in certain situations of difficulty and who have already taken all their days off will be able to request the transfer of “Solidarity Holidays” in their own favour. At the same time, workers who wish to express their solidarity will be able to donate, on a voluntary basis and free of charge, up to a maximum of three days’ holiday and two days’ leave for cancelled holidays. The Parental Leave Agreement, on the other hand, provides that, on an experimental basis, from 1 October 2019 to 31 March 2020, workers may take leave on an hourly basis for 1/3 of their working day, in addition to the half-day leave already provided for.

Diversity and inclusion

4 regions

involved in the testing phase of the Poste Help project in support of vulnerability

Decarbonisation

43 Projects

on energy efficiency promoted on the territory in 2019

Sustainable finance

ESG criteria

integrated into traditional investment processes.

Poste promotes knowledge of ESG issues in investment processes

With the aim of disseminating and increasing the know-how of the management classes on the subject, in October 2019, the Group companies, BancoPosta Fondi SGR, Poste Vita and Poste Assicura, held an update session on the subject of responsible investment and ESG management for all the Directors and Statutory Auditors of the respective companies.
In addition, the companies spoke at the CSR and SRI 2019 trade fair to talk about impact investing, highlighting how the adoption of a sustainable investment strategy can create value for the investor and the company.

Integrity and transparency

The new postmen’s uniforms: functionality and design in the name of the environment

In 2019, the new uniform for postmen were supplied based on the principles of ergonomics, design and quality of materials.

The new postmen’s uniforms: functionality and design in the name of the environment

In 2019, the new uniform for postmen were supplied based on the principles of ergonomics, design and quality of materials.
The new uniforms have been awarded the green OEKO - TEX Standard 100 certification, an additional guarantee for the health of letter carriers and protection of the environment, as it is an eco-label that certifies not only the fabrics but also their dyeing process and guarantees careful control from an ecological and healthy point of view. The colour grey has been introduced to make the brand more recognisable and distinctive and the wearability of the garments has been improved with a design that combines functionality and aesthetics.

Innovation

2 million

of daily web users and apps

Support for local communities and the Country

3.4 mln

customers served in the 27 multi-ethnic Post Offices in 2019

Customer experience

“Dillo a Poste Italiane” (Tell Poste Italiane about it)

customers and employees, bearing witness to the customer-centric innovation path the Company has embarked on

“Dillo a Poste Italiane” (Tell Poste Italiane about it) - customers and employees, bearing witness to the customer-centric innovation path the Company has embarked on

“DilloaPosteItaliane” is the Group’s online community dedicated to the co-creation and improvement of the Company’s products and services. The initiative is part of the innovation process undertaken by the Group that intends to actively involve customers and employees so that they can become co-protagonists in the creation of new products and services, and help the Company to continue improving its current products and services.
Customers can participate in surveys, forums and discussion groups regarding Poste Italiane Group products and services via the online platform www.dilloaposteitaliane.it thus establishing a direct link between customers and Poste Italiane managers through periodic web chats on specific topics.
Listening activities may be launched by Poste Italiane SpA, Banco Posta and PostePay, as promoters of the initiative. For this reason, various brands have been created - “Dillo a Poste Italiane”, “Dillo a Banco Posta” and “Dillo a Poste Pay” - to personalise the individual initiatives aimed at customers.
With a view to valuing the contribution of customers and in the interests of maximum transparency regarding the results of the initiatives, customers will be able to view what the Group has achieved thanks to their contribution in the “Our projects” section of the www.dilloaposteitaliane.it website. During 2019, registered employees contributed to the co-creation of products with customers, providing important support in defining the characteristics of new offerings.