DESIGN
together
We have lasting relationships with our stakeholders.
Our strategy comes from listening to the needs of society,
aiming to the sustainable development.
Discover how we see the future
Our 2019
Highlights and stories
Design together
Poste Investo Sostenibile: the new socially responsible mutual fund
Poste Italiane has designed the new socially responsible mutual fund, Poste Investo Sostenibile, in line with the objectives set out in the ESG Strategic Plan. In line with the responsible investment policy, the basket of securities on which the fund directs investments is selected with specific attention to environmental, social and governance (ESG) factors, combining the best remuneration opportunities with the application of strict parameters linked to the sustainability profile of issuers. The fund is also distinguished by the presence of a benchmark composed of indices that are “sustainable”, as they consist of a limited number of securities selected on the basis of ESG criteria.
This allows representing the reference universe of an investment in a clear, transparent and objective manner, without compromising the manager’s discretion. The fund is managed by BancoPosta Fondi SGR in partnership with Amundi which, in addition to being Europe’s leading asset manager in terms of assets under management and among the top ten in the world, has been active in the world of responsible investment for over 30 years and was one of the first signatories of the Principles for Responsible Investment (PRI) in 2006, the same signed by Poste Italiane through its subsidiaries BancoPosta Fondi SGR and Poste Vita.
Innovation
4.1 million
of SPID-enabled digital identities
People development
98%
of the company population involved in training activities
Redazione Diffusa (Widespread Editorial), the initiative to give voice to the territory from the territory
Participation and corporate communication also come from proximity and knowledge of the territory. With this in mind, in 2019, “Widespread Editorial” was created, the community of fellow editors whose aim is to give space to stories and news from the territory by creating a network of people and widespread, specialised, passionate content. The contents produced by the editorial staff are published on the company intranet and, in some cases, also on the social channels of Poste Italiane. In September, a first workshop was held in Rome where new editorial staff were involved with the aim of developing together the collaboration model and defining the content standards for the expanded intranet editorial staff.
Integrity and transparency
+15%
number of tenders conducted on the basis of environmental criteria
Campaign #QuantoSeiGreen (#HowGreenAreYou?)
The Group seeks to raise awareness among its employees to adopt more sustainable conduct in their daily activities. In fact, as part of the “Your opinion counts” employee listening process, the #QuantoSeiGreen? survey has recently been online to find out their level of environmental sustainability.
The survey is aimed at encouraging all those who have obtained a low score to adopt a more respectful attitude towards nature, thanks to the Company’s suggestions, starting with a few simple measures that help to save CO2 while preserving the environment in which they live.
At the end of the survey, based on the score achieved, each participant obtained their own green profile. Overall, 3 different employee profiles emerged: “Green Lover” (47%), “Green yes, but without exaggeration” (49.2%), and “Green is not your color (3.8%). The survey returned positive results regarding the conduct of colleagues: 21% use public transport for homework trips. When using water, 97% said they use the shower rather than the bathtub, and 55% use it for 5 minutes. In addition, 8 out of 10 people close the water while brushing their teeth. As far as housing is concerned, 26% of respondents have equipped their homes with at least one solution based on the use of renewable energy, more than half (57%) set a temperature ≤ 20° in winter on the home thermostat, while 40% of those who have an air conditioner set it to temperatures ≤ 25°. Approximately 85% said they had at least 1 thermal insulation feature in their home and almost all respondents (94%) have most energy-efficient light bulbs at home. 71% say they always use the dishwasher at full load, 53% leave the electronic devices on stand-by and 79% of respondents let the laundry dry on the clothes rack. In the office, 9 out of 10 people sort paper and plastic from other waste, 7 out of 10 people in the office and/or at home always turn off the light and/or the PC when they leave a room.
The survey is aimed at encouraging all those who have obtained a low score to adopt a more respectful attitude towards nature, thanks to the Company’s suggestions, starting with a few simple measures that help to save CO2 while preserving the environment in which they live.
#BBD0E0 »
The Customer Service transformation plan
As part of the Deliver 2022 Plan, the customer service transformation plan continues.
The new model aims to make assistance a competitive lever to support the business and the development of relationships with customers with the aim of addressing all customer expectations through an ecosystem of services developed on customers’ needs and offering customised solutions. The multi-year project aims to develop the customer journey of assistance by business segment.
Customer management is made more efficient through the use of smart and innovative management tools. The new model, in fact, provides several assistance journeys by gradually introducing Artificial Intelligence (AI) that allows optimisation of managed volumes and an increase in selfcare.
The main areas of improvement in terms of customer satisfaction concern Average Waiting Time in Queue (TMA) and Average Management Time (TMG). The interventions of the Transformation Plan allow a reduction in waiting times and management of requests with a consequent improvement in customer satisfaction levels. Moreover, in line with the “customer centric” approach adopted by the Company, an SMS notification system has been implemented to remind Affluent customers of Poste Italiane of the appointment with their dedicated manager at the Post Office. The SMS thus becomes another immediate channel of contact and helps to consolidate the company’s caring system towards the Affluent customer.
Support for local communities and the Country
>1,500
meetings with local Institutions
A letter for the commitment of a lifetime in the Company
More than fifty thousand colleagues with 25 to 45 years of company seniority have been sent a letter of thanks signed by the CEO for the work done and the commitment to the Company.
A symbolic gesture but strongly indicative of the attention paid by Poste Italiane to the commitment of its colleagues in so many years of work within such a large company with such an important history also for the life of the country.