Our strategy

Strategic Plan

The Company is aware of its role of responsibility in supporting the country’s development and for this reason, it is committed to taking actions increasingly oriented to promote shared value in the short, medium and long term.

ESG Strategic Plan that support the Deliver 2022 Plan

Poste Italiane’s sustainability strategy

Poste Italiane’s ESG Strategic Plan is based on 8 key sustainability Pillars in the ESG areas relevant for the Group. This year, in consideration of the importance given during the Multi-stakeholder Forum to the issues related to innovation, diversity and inclusion, two new Pillars related to these issues were introduced.

Integrity and transparency

  • Decent Work and Economic Growth
  • Responsible Consumption and Production
  • Peace, Justice and Strong Institutions

Sustainable finance

  • Decent Work and Economic Growth
  • Partnerships

Support for local communities and the country

  • No Poverty
  • Decent Work and Economic Growth
  • Reduced Inequalities
  • Sustainable Cities and Communities
  • Peace, Justice and Strong Institutions

Diversity and inclusion

  • Quality Education
  • Gender Equality
  • Reduced Inequalities

Decarbonisation of real estate and logistics

  • Good Health and Well-Being
  • Clean Water and Sanitation
  • Affordable and Clean Energy
  • Sustainable Cities and Communities
  • Responsible Consumption and Production
  • Climate Action

Innovation

  • Decent Work and Economic Growth
  • Industry, Innovation and Infrastructure

Customer experience

  • Responsible Consumption and Production
  • Peace, Justice and Strong Institutions

People development

  • Good Health and Well-Being
  • Quality Education
  • Gender Equality
  • Decent Work and Economic Growth

The eight pillars of Poste Italiane’s ESG Strategic Plan

Poste Italiane’s sustainability strategy

The Company is committed to achieving specific actions and objectives under each pillar for the proper management of material issues. These objectives have been identified also with reference to the targets set at global level by the United Nations in the Sustainable Development Objectives and the contribution offered by Poste Italiane for their achievement.

  • Integrity and transparency
    • Dissemination of the culture of Integrity and transparency throughout the value chain
    • Definition of an integrated compliance model at Group level
    • Ensuring knowledge of anticorruption by all Group employees
    • Confirmation of the highest legality rating score
    • Number of tenders conducted on the basis of environmental criteria +15%
    • Number of tenders conducted on the basis of social criteria +12%
    Integrity and transparency
  • Sustainable finance
    • Integration of ESG criteria within traditional investment processes
    • Adoption of Responsible Investment and Responsible Insurance Policies
    • Adoption of Guidelines on voting rights and engagement activities
    • New socially responsible mutual investment fund “Poste Investo Sostenibile”
    Sustainable finance
  • Support for local communities and the Country as a whole
    • “Valori ritrovati” (Rediscovered values): a circular economy project
    • More than 1,000 employees involved in Corporate Volunteering
    • Support to the Country’s economic growth
    • Over 1,500 meetings with local Institutions
    • +111% community support initiatives compared to 2018
    Support for local communities and the Country as a whole
  • Diversity and inclusion
    • Commitment to support equal opportunities
    • Subscription of the Women’s Empowerment Principles
    • 44.4% of the Board of Directors of the Parent Company is composed of women
    • 46% of female incidence among middle and senior women managers in 2019
    • Participation of more than 500 employees in the MAAM project
    Diversity and inclusion
  • Decarbonisation of real estate facilities and logistics
    • Environmental protection
    • Incorporation of environmental aspects into the products and services offered
    • Photovoltaic dissemination
    • Green transport
    Decarbonisation of real estate facilities and logistics
  • Innovation
    • 4.4 million digital e-wallet portfolios
    • Enhancement of the technological capital
    • +700 Start-ups analysed
    • Opening of the largest sorting centre in the Country
    • Over 57 million Digital - Consumer transactions
    Innovation
  • Customer experience
    • Transformation of customer service
    • Customer protection and satisfaction
    • Data protection and adequate IT security
    • -48% of IT security incidents
    Customer experience
  • People development
    • Centrality of people and of their needs
    • 98% of the company population involved in training activities
    • Culture of safety in the Company
    • 100% of employees covered by Collective bargaining agreements
    People development