Strategic Plan
The Company is aware of its role of responsibility in supporting the country’s development and for this reason, it is committed to taking actions increasingly oriented to promote shared value in the short, medium and long term.
ESG Strategic Plan that support the Deliver 2022 Plan
Poste Italiane’s sustainability strategy
Poste Italiane’s ESG Strategic Plan is based on 8 key sustainability Pillars in the ESG areas relevant for the Group. This year, in consideration of the importance given during the Multi-stakeholder Forum to the issues related to innovation, diversity and inclusion, two new Pillars related to these issues were introduced.
Integrity and transparency
Sustainable finance
Support for local communities and the country
Diversity and inclusion
Decarbonisation of real estate and logistics
Innovation
Customer experience
People development
The eight pillars of Poste Italiane’s ESG Strategic Plan
Poste Italiane’s sustainability strategy
The Company is committed to achieving specific actions and objectives under each pillar for the proper management of material issues. These objectives have been identified also with reference to the targets set at global level by the United Nations in the Sustainable Development Objectives and the contribution offered by Poste Italiane for their achievement.
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Integrity and transparency
- Dissemination of the culture of Integrity and transparency throughout the value chain
- Definition of an integrated compliance model at Group level
- Ensuring knowledge of anticorruption by all Group employees
- Confirmation of the highest legality rating score
- Number of tenders conducted on the basis of environmental criteria +15%
- Number of tenders conducted on the basis of social criteria +12%
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Sustainable finance
- Integration of ESG criteria within traditional investment processes
- Adoption of Responsible Investment and Responsible Insurance Policies
- Adoption of Guidelines on voting rights and engagement activities
- New socially responsible mutual investment fund “Poste Investo Sostenibile”
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Support for local communities and the Country as a whole
- “Valori ritrovati” (Rediscovered values): a circular economy project
- More than 1,000 employees involved in Corporate Volunteering
- Support to the Country’s economic growth
- Over 1,500 meetings with local Institutions
- +111% community support initiatives compared to 2018
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Diversity and inclusion
- Commitment to support equal opportunities
- Subscription of the Women’s Empowerment Principles
- 44.4% of the Board of Directors of the Parent Company is composed of women
- 46% of female incidence among middle and senior women managers in 2019
- Participation of more than 500 employees in the MAAM project
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Decarbonisation of real estate facilities and logistics
- Environmental protection
- Incorporation of environmental aspects into the products and services offered
- Photovoltaic dissemination
- Green transport
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Innovation
- 4.4 million digital e-wallet portfolios
- Enhancement of the technological capital
- +700 Start-ups analysed
- Opening of the largest sorting centre in the Country
- Over 57 million Digital - Consumer transactions
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Customer experience
- Transformation of customer service
- Customer protection and satisfaction
- Data protection and adequate IT security
- -48% of IT security incidents
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People development
- Centrality of people and of their needs
- 98% of the company population involved in training activities
- Culture of safety in the Company
- 100% of employees covered by Collective bargaining agreements